Viral TikTok shows shocking moment customer throws hot soup in restaurant manager’s face

An angry customer threw a container of hot soup at a restaurant manager’s face after discovering the lid had melted—and may face criminal charges.

Security footage shows the woman arguing with the manager, 24-year-old Janelle Broland. In the brief altercation, the woman takes the lid off her order of spicy menudo soup and splashes its contents directly into Broland’s face. She, along with a male accomplice, proceeds to run out of the store. According to Broland, the woman claimed the soup was so hot that the plastic lid had melted.

The incident took place at Sol de Jalisco in Temple, Texas.

The security footage was uploaded to TikTok by user @section_8_, who tagged Broland’s account in the caption. The video has garnered over 7.5 million views since being posted only two days ago.

In a follow-up video on her personal account, Broland explains that she offered the woman a free meal to compesenate for her dissatisfactory order. The woman, she says, did not want to hear it.

“Every time I would mention a refund or a free replacement meal, she would just cut me off and kept saying ‘This is f**king ridiculous’ or ‘Look at this s**t.” Broland explained. The woman had called the store first to complain before deciding to show up in person.

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Restaurant goers were quick to record the woman’s face and write down her license number. Another helped Broland clean the soup off of her face and hair.

Temple Police Deputy Chief Allen Teston told local Texas news station KCEN that the woman could face criminal charges.

“We do not condone this type of behavior and hold our citizens to the highest standard,” Teston said. “If a citizen believes they have received poor service we advise them to remain civil until the problem is resolved.”