Faulty books, music and films can now be returned within 30 days for a full refund

If you’re unhappy with a faulty product you’re now entitled to a refund for up to thirty days by law, thanks to newly passed legislation.

Previously, the law stated that consumers were only entitled to refunds for a “reasonable time” which lead to retailers contesting customers’ claims.

Under the new guidelines, goods should satisfy three criteria:

• Satisfactory quality. Beware this can change - bargain bucket products could be sold at a different standard to luxury goods.
• Fit for purpose. If you asked from a product for a purpose, the product you bought should do the job.
• As described. The goods supplied must match any description given to you at the time of purchase.

Consumers will also be entitled to protection for digital content, meaning ebooks, music or online films can be returned and refunded if they are faulty.

In addition, if downloaded goods infect a computer with malware, the provider could be forced to play compensation for its removal.

The act also covers second-hand goods if they are bought through a registered retailer.

Which? executive director Richard Lloyd, said:

The Act brings the law up to date and strengthens consumer rights. Getting a refund or repair, dealing with issues with faulty digital downloads and challenging unfair terms should all be made much simpler.

To read more about your consumer rights, visit the Citizens Advice Bureau website.

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