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The most complained about train company in Britain?

The most complained about train company in Britain?

Angry commuters may have likened their journeys on delayed and diverted Southeastern trains this week to participating in the Hunger Games, but it is not the worst train provider in the public's eyes.

i100.co.uk looked at the number of complaints to train companies collected by the Office of Rail and Road, and Southeastern fares well against the others across the country.

Southeastern’s average number of complaints per 100,000 passenger journeys since 2007 is the fourth lowest out of 19 total train providers at 17.

Virgin Trains on the other hand has received 19 times more than Southeastern over the seven-year period at 316.

Complaints about Virgin's services by financial quarter have continued to rise over the past year. Since the beginning of 2014, there has been a 31 per cent increase in complaints with a spike in the January to March period.

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