Britain's best and worst brands for customer service

A survey of more than 3,600 UK consumers has revealed the brands which provide the best customer service and the firms found to be sorely lacking in this area. Here are the best and worst performers and how they scored.

Best

1. first direct 87%

2. Lush 86%

=3. John Lewis 83%

=3. Lakeland 83%

=3. Waitrose 83%

Worst

1. npower 57%

2. ScottishPower 58%

3. Ryanair 59%

4. TalkTalk 63%

=5. BT, EE, SSE 64%

(Source: Which?)

More: Six high profile cases solved by Crimewatch